IT Program Manager-Open Level

SilverEdge is seeking candidates for the position of IT Program Manager.

• Collect, format, and analyze data from multiple systems for dashboard and reporting tools.

• Develop and maintain dashboards using technologies like PowerBI and ServiceNow.

• Interface with counterparts across the enterprise to address issues.

• Serve as the Quality-of-Service (QoS) representative for the assigned area, monitor QoS feedback, and participate in related sessions.

• Attend meetings as directed.

• Prepare recurring and ad hoc briefings or documents for dissemination.

• Respond to inputs in the feedback tool.

• Manage meeting invites, agendas, minutes, and action tracking.

• Assist in defining reporting requirements.

• Confirm data accuracy using measurement systems analysis (MSA).

• Work tactically while thinking strategically.

• Provide daily, weekly, and monthly call metrics.

• Provide location support team summaries.

• Provide weekly status reports on hardware and software procurements.

• Support strategic priority teams with data and insight.

• Support automation efforts.

• Understand existing tools, systems, processes, and procedures.

• Support ad-hoc analytic requests.

• Experience with data visualization tools like PowerBI.

• Experience with ServiceNow for incident management and reporting.

• Proficiency in Microsoft Office tools.

• Ability to comprehend and analyze qualitative and quantitative data.

• Experience in developing surveys and identifying improvement opportunities.

• Strong writing and communication skills.

• Ability to plan and facilitate large group meetings.

• Analytical skills to collect, organize, and present data.

• Big picture thinking aligned with strategic goals.

• Organizational skills to manage multiple projects simultaneously.

• Ability to articulate complex ideas.

• Ability to work independently and lead teams effectively.

Security Clearance: Active, in-scope US Government issued Top Secret Clearance w/ FS Poly

Due to contract requirements, US Citizenship is required.

• Experience in IT support for various environments.

• Ability to connect business performance to financials.

• Experience in IT support, management, logistics, procurement, or asset management.

• Ability to build consensus across diverse viewpoints.

• Certifications: ITIL, PM Certification.

SilverEdge Government Solutions was founded on the belief that nurturing talent and collaborating closely with our customers enables us to think big and deliver the best for our country. Our mission is to bring top technology talent together to solve the world’s most challenging problems while protecting the United States and our allies.SilverEdge Government Solutions, LLC is an Equal Opportunity Employer and applicants receive lawful consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.